Privacy policy

 

Effective Date: 01-08-2026

At Evergreen Essentials, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit our website or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing & Shipping Address
  • PIN Code
  • Order Details
  • Payment Information (processed securely through payment gateways)

Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process payments securely
  • Improve our website and shopping experience
  • Respond to your enquiries
  • Detect fraudulent activities
  • Comply with legal obligations
  • Send promotional emails, SMS or WhatsApp messages (only where permitted or with your consent)  

3. Payment Security

Evergreen Essentials does not store your debit card, credit card, UPI PIN or banking credentials.

All online payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We value your privacy.

We do not sell, rent or trade your personal information to third parties.

Your information may be shared only with trusted service providers where necessary to:

  • Deliver your orders
  • Process payments
  • Provide logistics services
  • Send transactional communications
  • Maintain website functionality
  • Comply with legal or regulatory requirements

All such partners are required to protect your information appropriately.

6. Marketing Communications

With your consent, we may send:

  • New product launches
  • Offers and promotions
  • Newsletters
  • Exclusive discounts
  • Wellness tips and updates

You may unsubscribe from marketing emails or opt out of SMS/WhatsApp communications at any time by following the instructions in the communication or by contacting us.

7. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal, accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, your information is securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Evergreen Essentials is not responsible for the privacy practices, content or policies of those external websites. We encourage you to review their respective privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Any updates will be posted on this page along with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Evergreen Essentials

Email: info@evergreenessentials.in

Phone: +91 8910566756

Office: 26, WC Banerjee Street Kolkata – 700006 West Bengal

Your Privacy Matters

At Evergreen Essentials, protecting your privacy is as important to us as delivering products you can trust. We are committed to handling your personal information responsibly, transparently and in accordance with applicable laws.