Refund policy

Shipping, Returns & Refund Policy

At Evergreen Essentials, we are committed to delivering high-quality products with a seamless shopping experience. Please read our Shipping, Returns & Refund Policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festivals, sales or high-demand periods, dispatch timelines may be extended.

Shipping

  • We deliver across India through trusted courier partners.
  • Delivery usually takes 3–7 business days, depending on your location.
  • Remote or non-serviceable locations may require additional delivery time.
  • Once your order has been dispatched, you will receive a tracking link via Email, SMS or WhatsApp.

Order Modification & Cancellation

  • Orders can only be modified or cancelled before they are dispatched from our warehouse.
  • Once an order has been shipped, it cannot be modified.
  • If a shipped order is cancelled or refused, the refund will be processed only after the shipment is returned to our warehouse. Applicable shipping and reverse shipping charges may be deducted from the refund.

Cash on Delivery (COD)

  • Cash on Delivery is available on selected pin codes.
  • Evergreen Essentials reserves the right to charge a nominal COD handling fee, if applicable.
  • Any COD handling fee paid during checkout is non-refundable in case of cancellation or refusal of delivery.

Returns & Exchanges

Due to the personal care and hygiene nature of our products, we generally do not accept returns or exchanges once products have been delivered.

Returns or replacements will only be considered in the following situations:

  • Product received is damaged during transit.
  • Incorrect product received.
  • Product missing from the order.
  • Product received in an unusable condition.

All such requests must be raised within 48 hours of delivery.

Unboxing Video Requirement

To help us resolve issues quickly, customers must record a continuous, unedited unboxing video immediately upon receiving the package.

The video should clearly show:

  • The sealed package before opening.
  • The complete unboxing process.
  • All products received.
  • Any damage, leakage or missing items.

Return or replacement requests without a valid unboxing video may not be approved.

Damaged or Missing Products

If your package arrives damaged or if any product is missing, please contact our customer support within 48 hours of delivery with:

  • Order Number
  • Clear photographs
  • Unboxing video
  • Brief description of the issue

After verification, we will arrange a replacement or appropriate resolution.

Refund Policy

Once the returned product (if applicable) has been received and inspected, your refund will be processed.

Refunds are generally initiated within 7–10 business days and will be credited to the original payment method.

If shipping or reverse shipping charges are applicable, they may be deducted from the refund amount.

Handmade & Natural Products

Many Evergreen Essentials products are made using naturally derived ingredients and materials.

Slight variations in:

  • Colour
  • Texture
  • Fragrance
  • Appearance

may occur due to seasonal changes, natural ingredients and manufacturing batches. These variations do not affect product quality or performance.

Product Packaging

To continuously improve our products, packaging design, labels and containers may change from time to time.

You may receive updated packaging while product images on the website are being refreshed.

Product Usage

We recommend performing a patch test before using any skincare or personal care product.

Discontinue use if irritation occurs and consult a healthcare professional if required.

Our products are intended for cosmetic and household use only and are not intended to diagnose, treat, cure or prevent any medical condition.

Customer Support

For any order, shipping or product-related queries, please contact our Customer Care team.

Email: info@evergreenessentials.in

Phone/WhatsApp: +91- 8910566756

We aim to respond within 2–5 business days.

Privacy

Your privacy is important to us.

All personal information shared with Evergreen Essentials is securely stored and protected. We do not sell or share your personal information with third parties except where required to fulfil your order or comply with applicable laws.

Jurisdiction

These Terms and all transactions with Evergreen Essentials shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal

Evergreen Essentials – 26, WC Banerjee Street Kolkata – 700006 West Bengal.